Town & Country Pools

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Greg Jones 
 
 
 
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One word: Wow! If you enjoy the feeling of knowing that your issues matter, feeling like you are top priority, almost as if you are their only customer, call Town & Country. They were surprisingly responsive and amazingly quick & efficient with their on-site service. They coupled all that with an incredibly kind, respectful and knowledgeable technician...could not be happier that I called Town & Country!! We look forward to working with them many more times in the future. Thank you, T&C!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Laura Gould 
 
 
 
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Excellent job. Very happy with pool and spa.
  
 
  
 
 
 
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 william winder 
 
 
 
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My pool turned out to look terrific. I want to thank Burton and his crew Fred ,Ward,Ric and the guys i cant remember their names right now. You were great you made me feel like part of the family i really appreciate that. I look forward in the future to have a long lasting relationship. I will definitely referred you to T@C to all my friends who are thinking about getting a pool Thanks !!!!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 John Adamson 
 
 
 
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Working with T&C was the most positive expierence I have ever had with a contractor. Responsive, fair, timely and professional. Everyone was friendly and good at their job. The work is top tier quality.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Max Maier 
 
 
 
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This review is for the companies exceptional customer service. I stoped by for a non-pool service related matter, after talking to the front desk I was introduced to the company president. He greeted me and went above and beyond listening and assisting me. I felt this company and it’s managers did the exact right thing for me. I would recommend them based solely on there top notch customer service and excellent people skills.
This review is not based on the pool service just there fantastic office staff.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Scott 
 
 
 
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Let me first start by saying we did not get any service from this company. My comment is about a technician driving one of their trucks.
We recently moved to the area from Tennessee and find DC drivers largely rude and self-centered. On the day we were (today) to get our keys to our new place, I was in the right lane which turned into a right turn only lane. I needed to get over and he let me in. It was the first act of kindness I had received on the roads in the area and it won't be forgotten. After spending a week in a hotel and learning the roads, big city life can be pretty frustrating. If this employee's actions are any indication of the kind of employees you hire your business should do great. His actions are an example of how we can all treat each other and an example of how kindness can make the world a little better place.
Thank you to the unknown technician who was kind to me. God Bless you and God Bless America 🇺🇸.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Tim Smith 
 
 
 
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Town and Country Pools is a locally owned company that is Family operated and supported by an outstanding Team of Honest and competent employees!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Bijan Jafari 
 
 
 
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Excellent company
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Asif S. 
 
 
 
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I hired Town & Country to build my pool in 2012 and have been using them for the past 6 years for all services, including repairs, weekly maintenance, opening/closing as well as repairs to the ancillary equipment like the heater, lights and vacuum.
In 2018, they did a terrible job of opening AND closing the pool.  They made a huge mess and wrecked my landscaping.  Full disclosure, it was pouring down rain both times, but that doesn't give them the right to do a sub-standard, unprofessional job.  I only complained to them when it happened twice in a row.  All I wanted was an apology, but they did not even acknowledge my complaint.  No one cared, no one called.  They did not value me as a customer.  I guess they have enough customers and don't mind losing some.
They have many good people working there, like the service manager, technicians and weekly cleaners.  But the management really disappointed me.

EDIT after their response:  You DID work with the landscape company to design/build the pool.  You had a second chance to make things right and instead, you blamed the landscape design company.  One more note:  after trying several pool companies, Town & Country is THE MOST EXPENSIVE company for cleanings, closings, openings and repairs!!